We are committed to protecting the privacy and security of all our customers. If you have any questions about how we do this, you can message us at firstname.lastname@example.org
HOW WE USE YOUR INFORMATION
We use your information in a number of different ways, as explained below. This illustrates what we do, and why we do it.
YOUR NAME AND CONTACT DETAILS
To deliver your order / We need this to get your beers to you.
To send you service messages / We need this to get your beers to you.
To send you information via email, SMS or post / Making you aware of what’s going on in the world of beer / So you can see our latest releases.
To ensure you’re over 18 and legally allowed to drink beer / To prevent the selling of restricted products to minors.
YOUR PAYMENT DETAILS
To take payment and issue refunds / We need this information in order to process your transaction.
YOUR CONTACT HISTORY WITH US
To provide Customer Service Support / We need to do this to give you the best possible buying experience.
Your responses to surveys, competitions and similar.
To run surveys and competitions.
SHARING YOUR INFORMATION
We make a point of never sharing your personal data with any third parties.
However we share your data as an essential part of being able to provide services to you.
Service Providers such as website hosts who help us run our business.
Companies that help fulfil your orders such as: payment providers, warehouses, delivery companies.
If you’ve given us your consent, we’ll send you marketing messages by email and post.
You can stop these messages at any time by:
By clicking ‘unsubscribe’ in any email
By contacting a member of the Marketing team at email@example.com
You will be unsubscribed within 2 working days. You will not be able to stop service messages as this is how we communicate important information about your order.
KEEPING YOUR INFORMATION
We’ll hold on to your details for as long as it’s necessary for us to use them to provide the services you need. If you’ve placed an order with us then we have a duty to hold onto your details for 7 years.
The right to know how your information is being used
The right to access all the personal information we hold about you
The right to request that this information is updated
The right to request we delete your data (in certain circumstances)
The right to stop marketing messages
The right to request we transfer certain bits of your information to another provider
The right to complain to the ICO.
To identify you
To customise our site for you
To help improve navigation
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We use tracking technology to better understand site traffic patterns and use. However, none of the information collected via tracking technology is personally identifiable information.